TERMS & CONDITIONS

Brighten The Corners T/A Sounds East CIC 

Consumer Terms and Conditions 

In these terms and conditions "BTC" refers to Brighten The Corners (T/A Sounds East CIC). BTC sells all tickets as an agent on behalf of the organisers, promoters, artists, venues or producers of an event (referred to as a "Promoter"). 

You may have to adhere to Government legislation or the Promoter/venue operator's specific terms of entry. This could be, but not limited to wearing face coverings, providing negative lateral flow test, or use of vaccine passports. 

COVID-19 

1. You may have to adhere to Government legislation or the Promoter/venue operator's specific terms of entry. 

2. This could be, but not limited to wearing face coverings, providing negative lateral flow test, or use of vaccine passports. 

Purchasing tickets 

3. Tickets you purchase are for personal use. All tickets are strictly non-refundable unless the event has significantly changed. If the customer decides to re-sell the tickets via a third party platform or to a family/friend, tickets must not be re-sold for higher than face-value of the ticket. A breach of this condition will entitle BTC or the Promoter to cancel the tickets without prior notification, refund, compensation or liability. BTC takes no responsibility for tickets bought via third parties.

4. In addition to the ticket price your order may require payment of a booking fee per ticket, a transaction fees per order and/or other supplementary fees which may apply to the event. Those fees are not refundable. 

5. If you order or buy more tickets than the maximum permitted per person, per card or per household, we may cancel all of the order or tickets, in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid. 

6. To prevent fraud and protect BTC and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we may cancel any order or tickets. 

7. You must inform BTC of any change of address, contact phone number or email address, both before and after receipt of the tickets. Our contact details are below. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder. 

8. An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price. 

10. On rare occasions the show or event may be filmed or recorded. Buying a ticket affirms your consent to the filming and sound recording of yourself as a member of the audience. If you have any objection, should this happen when you attend a show or event, please contact a member of the Venue Management via info@brightenthecorners.co.uk 

Delivery and collection 

11. Tickets will be dispatched to you electronically, no postal ticket service is provided.

12. For festivals, digital tickets can be exchanged for wristbands. 

13. Always check your tickets upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected and any corrections are discretionary. 

Cancellation Rights and Refunds 

14. Tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set out in these terms and conditions. 

15. If the event takes place but you do not receive the tickets you have purchased for any of following reasons you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid: 

Cancellation, change or postponement of an event 

16. Decisions to change or cancel events are the responsibility of the Promoter (BTC or 3rd Party). BTC cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation. 

17. You should always check that an event is going ahead at the scheduled date, time and venue. 

18. If a 3rd party promoter cancels an event or makes significant changes to the venue, date, show time or (concerts only) headline act and confirms this to BTC, the 3rd party promoter will have the responsibility to let customers know. BTC will try to inform you through social media as soon as they hear about it.

19. If an event is rescheduled, changed or moved, the Promoter will usually give you the option of either retaining or exchanging your tickets for the new date/location. If an event is cancelled by the Promoter you will normally be offered a refund. Please note that the Booking Fee and any Transaction Fees are not refundable in these circumstances. 

Refunds 

20. If for any reason you are entitled to a refund, in most cases you must return any tickets you have: please email boxoffice@brightenthecorners.co.uk to discuss further. 

21. Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the event or the date that we receive your returned tickets, whichever is later. 

22. No refunds will be offered under any circumstances if you fail to comply with all terms and conditions applicable to those tickets, the venue or the event. 

Attending an event 

23. Event management accepts no responsibility for possessions lost or stolen on the premises. 

24. Unless otherwise indicated, all graphics, logos and commercial markings are registered trademarks. You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify any Trademarks in any way, including in advertising or publicity pertaining to or distribution of materials, without prior written consent. 

25. Admission to an event is at all times subject to any terms, conditions or rules of the Promoter and the venue operator. If you breach those terms, conditions or rules then the Promoter or venue operator may refuse admission or require you or other ticket holders to leave the venue and you will not be entitled to a refund. 

26. Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event). The venue or the Promoter will have rights to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings. There will often also be rules restricting or preventing the admission of latecomers. 

27. BTC will highlight any terms, conditions or rules relating to the event of which it is aware and which it considers particularly significant, onerous or unusual. This will generally include age restrictions, ticket types etc. Information on where you can find full details of relevant terms, conditions or rules will be available from the Promoter or venue operator via the box office or their website or during the online booking process.

28. Before you finalise your booking, please read all the information that applies to the event and/or ticket. If you or any member of your party has particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if notified at the event. 

29. When you receive your tickets check the details carefully. When attending the event, carry proof of age if appropriate. 

30. Specific seats may be allocated to you at the time of booking, but the Promoter or venue operator reserves the right to change these seats to others of equal value. 

31. Event management reserve the right to make changes to these Terms & Conditions at any time without prior notice. 

Privacy 

32. We may share your personal information with Promoters, venue operators, and others as necessary only for the purposes of the event. We will not otherwise share that information for marketing or any other purposes without your consent (as part of the booking process or otherwise) unless required by law. 

33. BTC will share your information with 3rd parties only if you have given consent for us to do so. These 3rd parties may use your information to contact you with regards to the specific event or other relevant events you may be interested in, based on your purchase history. 

34. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with United Kingdom data protection legislation. 

35. We may receive information that you submit to any third party website that you access from a link contained in this website or from which you linked to this website. Both BTC and the owner or operator of that third party website will be the data controller in respect of any such information and you should check the privacy policy of that website to find out how they will use your data. We will only use that information in accordance with this Privacy Policy. 

36. The contact details you provide to See may be passed to the NHS test and trace team, if they make a request of the data controller. This is to enable them to notify you of potential exposure to Covid-19. 

37. Other than the disclosures referred to in the Terms & Conditions, we will not disclose any personal information without your permission, unless we are legally entitled or obliged to do so (for example, if required to do so by Court order, or in order to prevent fraud or any other crime).

General 

38. BTC cannot be liable in any way for the acts or omissions of others (including Promoters and venue operators). However, BTC does not seek to exclude its liability to you for death or personal injury caused by its negligence, fraud or any other liability which cannot be lawfully excluded or limited. 

39. These terms and conditions do not create any rights or obligations enforceable by or against anyone other than BTC, you and, as BTC contracts as the Promoter's agent, the Promoter who has direct rights and obligations under these terms and conditions. 

40. The purchase by you of tickets and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by English law and any disputes arising out of any transaction between you and BTC are subject to the exclusive jurisdiction of the English Courts. 

Contact Sounds East CIC 

Still confused? Then please contact BTC Customer Services using the details set out below, quoting the order number you were given at the time of purchasing your tickets (if applicable), and we'll see what we can do to help. 

Name: Brighten The Corners t/a Sounds East CIC 

Office Address: South Street Studios, 6 South Street, Ipswich, IP1 3NU boxoffice@brightenthecorners.co.uk