Brighten The Corners t/a Sounds East CIC 

Privacy Policy 

It’s important that you know what personal information Brighten The Corners trading as Sounds East CIC collects about you and how we use it. 

We’ve done our best to make our explanations short and easy to understand. But, if you’d like further information, or have any questions, please contact our DataProtection Officer using the details below. 

Our contact details 

Name: Brighten The Corners t/a Sounds East CIC 

Address: South Street Studios, 6 South Street, Ipswich, IP1 3NU 

E-mail: data@soundseast.org 

The type of personal information we collect 

We currently collect and process the following information: 

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media. 

How we get the personal information and why we have it 

Most of the personal information we process is provided to us directly by you for one of the following reasons: 

We collect and use your information for lots of reasons such as helping you get into the shows you love, sharing news, for marketing and as otherwise required by law. 

Who we share information with 

We may share your information with the Event Partner(s) - such as the artist, promoter, record label, team or venue) - as well as other third parties associated with the service provided. 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us with the details above. 

(b) We have a legitimate interest. 

Your choices & rights 

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

Where you’ve given your consent 

To contact you with information or offers regarding our upcoming events, products or services – this may be via email, via push and web notifications, via SMS, or social media platforms. To deliver tailored advertising and marketing communications on our websites. To process your health data to meet your accessibility requirements, where specifically required and explicit consent is provided. 

Who we share your data with and why 

Within the Brighten The Corners / Sounds East family who provide services for us such as marketing, profiling, reporting and technical support. We may share your information with our Event Partners so that they can run the event and for other reasons described in their privacy policies. We will always name the Event Partners when you purchase a ticket and you will be given the option to subscribe to receiving marketing from them. 

Government agencies or other authorised bodies where permitted or required by law. 

Any successor to all or part of our business. 

How we store your personal information 

Your information is securely stored. We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it or it is requested to be deleted/unsubscribed. 

Questions & feedback. 

If you have any questions or feedback about this notice, or how we handle your information, get in touch with us. 

Your data protection rights 

● Under data protection law, you have rights including: 

● Your right of access - You have the right to ask us for copies of your personal information.

● Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

● Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

● Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

● Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances. 

● Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at data@soundseast.org if you wish to make a request.

How to complain 

If you have any concerns about our use of your personal information, you can make a complaint to us at complaints@soundseast.org. 

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: 

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113 

ICO website: https://www.ico.org.uk